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For: customers using the request form, the received page, the status page or the website

On the request form

Not yet checked on the live siteHand-sketched road with five stops: a message on the request form, too many tries, the signed-in customer screen when signed out, a connection message, and pickups not loaded or booking unavailable drawn with a hollow ring. The other four are filled dots.Hand-sketched road with five stops: a message on the request form, too many tries, the signed-in customer screen when signed out, a connection message, and pickups not loaded or booking unavailable drawn with a hollow ring. The other four are filled dots.
Where a message can stop you, in five stops. The message texts are the site's own. Filled dot: built. Hollow ring: partly checked. Shown in the light or dark theme you are reading in.

Not yet checked on the live siteIf the online request form does not send your request, book by phone instead: Prefer to talk? Call (279) 237-7492, Monday to Friday, 8am to 5pm. Closed on federal holidays and on California state holidays that match a federal holiday or are state-mandated.

Not yet checked on the live siteHand-sketched decision path from three starting points. From Send request: a connection message, a server message and a field message. From Request status: the status page message. From Your pickups, the signed-in customer screen: pickups not loaded, and signed out, not a customer or not linked. Each leaf quotes the product sentence; every stop has a filled dot except pickups not loaded or booking unavailable, drawn as a hollow ring.Hand-sketched decision path from three starting points. From Send request: a connection message, a server message and a field message. From Request status: the status page message. From Your pickups, the signed-in customer screen: pickups not loaded, and signed out, not a customer or not linked. Each leaf quotes the product sentence; every stop has a filled dot except pickups not loaded or booking unavailable, drawn as a hollow ring.
Which message you will see, and where. Start at the left with what you were doing. Each number is that message's section on this page. Filled dot: built. Hollow ring: partly checked. Shown in the light or dark theme you are reading in.
Not yet testedDrawing of three places an error message appears: the request form after Send with the summary Please fix 4 item(s) below and four field errors (phone, ZIP code, yard and access instructions, the accuracy box), the connection message We could not send your request above the Send button, and the status page with the message that the request has changed.Drawing of three places an error message appears: the request form after Send with the summary Please fix 4 item(s) below and four field errors (phone, ZIP code, yard and access instructions, the accuracy box), the connection message We could not send your request above the Send button, and the status page with the message that the request has changed.
Where a message appears: on the form (1), at Send when the connection drops (2) and on your status page (3). The message texts are the site's own; the field values are examples chosen to trip each check. Shown in the light or dark theme you are reading in.

When you press Send request, the form checks every field. If something needs fixing, the top of the form shows how many items need attention and each field shows its own message.

What you seeWhyWhat to do
Please fix {n} item(s) below.One or more fields need fixing.Fix each field that shows a message, then press Send request again.
Enter a 10-digit phone number.The phone number does not have 10 digits.Enter all 10 digits, area code first.
We serve California ZIP codes only. Call us if you are unsure.The ZIP code is not a California ZIP code.Check the ZIP code. If it is right, call us.
Choose a weekday. Today is offered until 12pm Pacific, Monday to Friday.The day is a weekend, or it is today and it is already 12pm Pacific or later. The form decides whether today can be chosen when the page opens, so a form left open past 12pm can show this.Choose another weekday.
Add yard and access instructions so the driver can find the tires.The yard and access instructions are empty.Say where the tires are and how to get in.
Keep notes to 500 characters.The notes are longer than 500 characters.Shorten the notes.
Confirm the details are accurate before you send.The box I confirm these details are accurate. is not ticked.Tick the box, then send.
Something went wrong with the form. Please try again or call (279) 237-7492.Our server found a problem the form has no message for.Try once more. If it shows again, call us.

These messages appear in a box above Send request when the form cannot be sent at all:

What you seeWhyWhat to do
You already have 3 open requests with this phone number. Call (279) 237-7492 and we will help.There are already 3 open requests with this phone number. The online form accepts no more while 3 are open.Call us; our team will help.
We already received an earlier version of this request. To change details, please call (279) 237-7492.An earlier send of this same form already reached us with different details. We keep the first version.Call us to change the details.
We could not verify the request. Please try again or call (279) 237-7492.The check that the request comes from a person did not pass.Try again. If it shows again, call us.
Online requests are not available right now. Please call (279) 237-7492.Online requests are switched off right now: the check that the request comes from a person is not set up, or the booking database is not available. A failed save no longer shows this message.Call us.
Something went wrong on our side and your request was not sent. Please try again or call (279) 237-7492.Something failed on our side, including a save that did not go through (the server answers 503 with the code retry, a passing fault). Your request was not sent.Try again, or call us.
We could not send your request. Check your connection and try again, or call (279) 237-7492.Your device could not reach us.Check the connection and try again, or call us.

Too many tries

What you seeWhyWhat to do
Too many requests in a short time. Please call (279) 237-7492 and we will help.On the request form: too many requests were sent in a short time.Call us; our team will help.
Too many attempts. Please call (279) 237-7492 and we will help.On the status page: a request accepts at most 10 actions per hour.Call us instead of trying again.

The suggested time is no longer available

What you seeWhyWhat to do
That suggested time is no longer available. Call (279) 237-7492 to choose another.You pressed Accept this time, but the suggested time has passed or is no longer offered.Call us to choose another time.

On your status page

What you seeWhyWhat to do
This request has changed, so that action is no longer available. Reload the page to see its status, or call (279) 237-7492.The request changed after you opened the page, for example our team confirmed or cancelled it.Reload the page to see the current status.
Something went wrong on our side and your request was not sent. Please try again or call (279) 237-7492.Your action failed on our side.Try again, or call us.
We could not send your request. Check your connection and try again, or call (279) 237-7492.Your device could not reach us when you pressed the button.Check the connection and try again, or call us.
We could not find this request. Check the link, or call (279) 237-7492.The link is incomplete, or it does not match a request.Check that you opened the whole link. If it still shows, call us.
We could not find this request. Check the link, or call (279) 237-7492.When you pressed a button, the link no longer matched a request.Call us.

If you lost the link. The received page told you: This page is your only record of this request. Save this link or call (279) 237-7492. The link is the only key to your request, and we do not send it by email (We do not send email updates yet. Save the link on the next screen, or call us.). There is no way to get it again online. Call us and give Your reference if you have it: Prefer to talk? Call (279) 237-7492, Monday to Friday, 8am to 5pm. Closed on federal holidays and on California state holidays that match a federal holiday or are state-mandated.

Signed-in customer screen: signed out

PlannedSign-in and booking: coming soon. The screen for signed-in customers, Your pickups, is built and connected to the booking service. In browser checks, signing in, booking, the list and signing out passed on phone and desktop, and a staff account was refused at the customer entrance. After a session ended, the screen showed Sign in to see your pickups. with no data, and a reload offered sign-in. The not-a-customer message text has not yet been checked in a browser. As built, a visit without signing in shows Sign in to see your pickups. The one thing to do: sign in.

Signed-in customer screen: not a customer account

PlannedSign-in and booking: coming soon. Built and connected. This message text is not yet seen in a browser: a browser check refused a staff account at the customer entrance, but did not check this message. As built, signing in with an account that is not a customer account shows This account cannot request customer pickups. The one thing to do: sign in with your customer account, or call: Prefer to talk? Call (279) 237-7492, Monday to Friday, 8am to 5pm. Closed on federal holidays and on California state holidays that match a federal holiday or are state-mandated.

Signed-in customer screen: account not linked

PlannedSign-in and booking: coming soon. Built, connected and seen in a browser: on phone and desktop the screen showed Your account is not linked to a business yet. Call (279) 237-7492, or use the request form. with the link to the public form and no booking form, and linking the account restored the screen. As built, a customer account that is not yet linked to a business shows Your account is not linked to a business yet. Call (279) 237-7492, or use the request form. The one thing to do is what the message says: call, or use the request form.

Signed-in customer screen: pickups not loaded, or booking unavailable

PlannedSign-in and booking: coming soon. Built and connected. Seen in a browser: a failed list showed this message with its Help link, the form stayed and a reload recovered. As built, a list of your pickups that cannot be loaded shows We could not load your pickups. Try again, or call (279) 237-7492. The one thing to do: press Reload your pickups (the proposed mapping; the browser check saw the message and the recovery by reload, but not the button's text). If the booking service itself is not reachable, call: Prefer to talk? Call (279) 237-7492, Monday to Friday, 8am to 5pm. Closed on federal holidays and on California state holidays that match a federal holiday or are state-mandated.

"We could not send your request" (connection)

If the form cannot reach our server, it shows: We could not send your request. Check your connection and try again, or call (279) 237-7492. Nothing was sent, so you can press Send request again once your connection is back. If it keeps failing, call: Prefer to talk? Call (279) 237-7492, Monday to Friday, 8am to 5pm. Closed on federal holidays and on California state holidays that match a federal holiday or are state-mandated.

"Something went wrong on our side" (server error)

If our server answers with an error, the form shows: Something went wrong on our side and your request was not sent. Please try again or call (279) 237-7492. Your request was not saved. Try once more; if the message returns, call: Prefer to talk? Call (279) 237-7492, Monday to Friday, 8am to 5pm. Closed on federal holidays and on California state holidays that match a federal holiday or are state-mandated.